Hi, we are using the current version 0.03 of http://search.cpan.org/~ruz/RT-Extension-SLA/ in a productive environment - works great - very good work.
Also, we are using RT-Extension-CommandByMail to set e.g. the SLA by email (AddCF.{SLA}:Task-low), but this does not work. The logfile tells me about the correct parsing from CommandByMail: [Mon May 30 16:08:45 2011] [debug]: Got command addcustomfield{sla} => Task-low (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Emai l/Filter/TakeAction.pm:213) But the Condition/SLA_RequireDefault.pm told me (I checked this by adding some debug info) no SLA is set - and of course, set's the default one. Independent of email-configure "SLA" using CommandByMail, the CommandByMail works fine. How can I go on tracking down the problem ? Kind regards Danny