Rithy, If you don't want ALL queues to parse the "Cc's", then I have a scrip I created that parses "Cc's" that can be applied on a Queue-by-Queue basis.
Kenn LBNL On Mon, Jun 6, 2011 at 7:38 AM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Mon, Jun 06, 2011 at 01:51:31AM +0000, Rithy R wrote: > > 1. When requester send email to RT mailbox they CC a lot of > people (10 email addresses > > or more). Those addresses did not include in CC list when we reply > that ticket. Is there > > anyway we can automate that? > > Read about ParseNewMessageForTicketCcs in RT_Config.pm > > > 2. When I CC a distribution list in the same email server as RT > mailbox it won*t send. > > It can send to other user without any issue. > > Sounds like a mail misconfiguration, but you haven't provided enough > details. RT doesn't know the difference between a distribution list > and a normal email > > -kevin >
