SLA by queue bases Hi, I am not sure if this is the right place but I think this is kind of an new requirement
Scenario is as follow. Lets say that I we have customers named A, B, C, and D, and SLA levels are S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per queue and let the customer select the SLA type from a pull down menu. Now our CEO wants is, depending on the agreement that the customer have with us, the SLA levels show be visible as below Customer A has to be able to see(or select ) only S1, and S2 Customer B should be able see (or select) only S2, S3 and S4 And customer C should be able to see (or select from ) S1, S2, S3 and S4 And say customer D has only S4 and S3 Can this be possible? Thanks and best Regards
