Robert-356 wrote: > > Hi, > > Bugging me for days, I'm sending an email to RT to create a ticket, > the address already exists in the database. > > I send it, it fails and I receive back 3 emails > 1. "User creation failed in mailgateway: Name in use" > 2. "User 'xxx@xxx' could not be loaded in the mail gateway" > 3. "RT could not load valid user" > > the log output > > Jun 10 11:28:29 eu-support RT: User creation failed in mailgateway: Name > in use (/opt/rt3/bin/../local/lib/RT/Interface/Email.pm:244) > > RT_SiteConfig > Set($AutoCreateNonExternalUsers,1); > Set($ValidateUserEmailAddresses,1); > > > > > Globals->Group privs > Everyone->CreateTicket, ReplyToTicket > Privaleged->CreateTicket, ReplyToTicket > Unprivileged->CreateTicket, ReplyToTicket > > this has happened on more than one occasion and ive been through quite a > few possible fixes? and have run out of ideas, > > can anyone shed some light on exactly what is going on? > > best > Saragan > >
Hi Robert-356, are you using the RT-ExternalAuth plugin? I got similar error massages when it was not configured correctly. Have you tried to turn it off? I can only tell from my research, it doesn't need to be correct, but maybe RT tries to check if the user already exists and - if we assume that you use ExternalAuth and your config is somehow wrong - it can't get access to the AD server. My second guess: Have you double-checked all users in your db at the frontend? Try to search after a % in the name and you will find all registered users. Hope this helps! -- View this message in context: http://old.nabble.com/User-creation-failed-in-mailgateway%3A-Name-in-use-tp31817312p31817513.html Sent from the Request Tracker - User mailing list archive at Nabble.com.