On Thu, Jun 09, 2011 at 09:57:49PM +0700, Ivan Shmakov wrote: > I was able to successfully configure RT and Apache to use > Kerberos for authentication, roughly as shown below. However, > now I'm somewhat concerned about the lack of authentication in > rt-mailgate(1) (Debian Bug#615890 [1].) Somehow, I feel that > this issue could be resolved easily, and wonder if anyone's > interested?
We'd certainly consider patches > Also, I wonder, is it possible to make RT refer to LDAP for > certain information (like: login name, real name, e-mail, etc.) > about its users? It could easily become a painful experience to > either synchronize the RT user database with LDAP, or to > maintain the informations in both of the places simultaneously. Sounds like you want RT-Extension-LDAPImport > Additionally, I have set up an Unprivileged “guest” account. > However, this configuration results in the user being presented > with a somewhat “limited” Web interface (in particular, it lacks > the Search facility.) Should I make this account Privileged > instead, or is there another easy way of setting up a > “read-only” account with the Search facility being active? If you want the advanced search, you want a Privileged user. Unprivileged users are only going to see tickets that they're the Requestor of. -kevin
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