Kevin, Perfect. I changed the parameter to: Set($SelfServiceRegex, qr!^(?:/+SelfService/ | /+REST/)!x );
Now it's working. Thanks a lot for your help. ./AA On Jun 15, 2011, at 22:52 , Kevin Falcone wrote: > On Wed, Jun 15, 2011 at 09:39:52PM +0100, Alexandre Miguel Aniceto wrote: >> I have a web portal that is providing requests information related to the >> logged user, using REST to query RT. >> It fails to fetch any information from RT unless I change this user to be a >> privileged user. >> Isn't it possible to have unprivileged users querying RT using REST? > > You'd have to mark the REST interface as accessible to Unprivileged > users. You can find the configuration regexp for that in your > RT_Config.pm and modify it in your RT_SiteConfig.pm > > -kevin