Hi, Look at RTIR it has such scrip, at least for IP custom field.
On Sun, Jun 27, 2010 at 1:18 AM, Robin Williams <r.willi...@lancs.ac.uk> wrote: > Hi all, > > I'm wondering if anyone has previously written a scrip to merge the custom > fields of two or more tickets when tickets are merged? I'm using "enter > multiple values", but any of the multi-value custom field types would be a > good start for me to modify. I see there is an example of an 'on merge' > condition detailed here http://wiki.bestpractical.com/view/OnMerge which > presumably I'd need to use to call the scrip, if I'm not mistaken? > > Thanks for any pointers anyone can offer - if no one has already done it, I > better start brushing up on my perl! > Robin. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html