On Tue, Jun 21, 2011 at 12:10:02PM -0700, Kenneth Crocker wrote: > I'm looking thru a bunch of tickets (created back when we upgraded to > 3.8.7) and I noticed > there were no requestors for those tickets. I went into each of those > tickets to add a > Requestor and Viola' I got an error saying the group couldn't be found. > Sure enough, there are > a WHOLE SERIES of tickets that have no requestors and no groups (AdminCc, > Cc, Requestors, > Owners). Soooo, I was wondering if anyone had any SQL or code to correct > this situation. > > I'm thinking if I just add the Groups using SQL, then I could just do a > bulk update within RT > to get Requestors in those tickets. By going at it that way, I should have > to worry about the > ACL, etc.
How exactly did you lose the groups? I suggest seeing what rt-validator has to say about your dataset. -kevin
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