Hi, This is a question I have for a while. In the templates, using {$Transaction->Content()} is usually ok for create/reply/comment because there is something in the transaction.
When I change the ticket from a queue to another or change the owner, {$Transaction->Content()} is empty. So people receive by email basically "queue changed" or "owner changed" info, but they have to check in the web interface what the ticket is about. Do you have any idea how I can add more info about the ticket in this kind of emails? I mean putting at least the last transaction content in the template or maybe the first text content of the ticket (usually it's the request), or maybe a part/all of the ticket history (with something we can take from the forward feature maybe) ? Thanks, -- L.B. -------- 2011 Training: http://bestpractical.com/services/training.html