Queue level templates named the same as global templates get used preferentially.
On 06/28/2011 10:22 AM, Chris Hall wrote: > Hello all, > > My users are asking about possibly adding information from custom fields > into the email notifications they receive on things like queue changes, > comments, etc.. I'm not sure how I'd go about something like that > without changing ALL the queue emails.. there's probably a simple > solution to this I'm overlooking. Does anybody have any insights? > > > > > -------- > 2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html
