Using the rt console, I can see that there are actually 3 attachments, even though the I only sent one and the web ui only shows 1, so I'm sure the problem is that I'm selecting the wrong attachment.
Here's what I see from the console. ./rt show 2075/attachments 19671: (Unnamed) (multipart/mixed / 0b), 19672: (Unnamed) (text/plain / 305b), 19673: env-vars.txt (application/octet-stream / 16.8k) The attachment I would like will always be named env-vars.txt. How can I get the contents for the attachment name env-vars.txt? Thanks John From: John Alberts <john.albe...@exlibrisgroup.com<mailto:john.albe...@exlibrisgroup.com>> Date: Wed, 6 Jul 2011 20:06:34 +0000 To: "rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>" <rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>> Subject: [rt-users] how to access content for an attachment in scrip? Hi. I'm trying to customize the scrip shown at the bottom of this wiki page: http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages I know there is an extension that does merging, but I want to do some other things with the Nagios variables I have attached as a plain text file to the ticket that Nagios creates in RT. The first few lines in the scrip attempt to get the content of an attachment and put it in a variable named $content. I suspected that this was not working, so I added a debug line to dump the contents of $contents and it is empty. Here is the scrip code. my $T_Obj = $self->TicketObj; my $AttachObj = $self->TransactionObj->Attachments->First; my $content = $AttachObj->Content; $RT::Logger->debug("Contents: " . $content); The log output shows: [Wed Jul 6 19:47:49 2011] [debug]: Contents: ((eval 3934):4) The attachment is attached to the ticket. I can see it in the web ui and can open and read it with no problems. Any idea what I'm doing wrong here? Thanks John -------- 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
