Let me rephrase the question and change the subject. How can I migrate my old work orders from an old system and set the resolved date? When I do this with the offline tool, even though it has the resolved field for me to fill out, it ignores that and sets the date to now(). Is there any other way to import from another system where I can accuratly set that date? ________________________________________ From: Jason Ledford Sent: Wednesday, July 13, 2011 7:12 AM To: rt-users@lists.bestpractical.com Subject: Re: imports with the offline tool not taking resolved date
Sorry, I know this is an older email http://www.gossamer-threads.com/lists/rt/users/73345?search_string=offline%20resolved%20date;#73345 but I am trying to do this and have a question about what the last person suggests. I can't find that code in the CreateTicket code like suggested, I am sure I just don't know what I am looking at. Using RT 3.8.9. Thanks for any help. -------- 2011 Training: http://bestpractical.com/services/training.html
