On Thu, 2011-07-21 at 19:20 -0600, Ian Roy wrote: > I’ve attempted to configure the status mapping in RT_SiteConfig.pm, > but I must be missing something. Could someone confirm that I’ve got > the formatting proper? Also, do I need to place this in each > corresponding lifecycle, or just once in the lifecycle section of the > file?
> _maps__ => { > 'swdev -> default' => { > 'Created => new', > 'InDevelopment => open', > 'Completed => resolved', > …Etc… > }, > }, Your "__maps__" is missing one of its two leading underscores, but I presume that to be a copy-and-paste mistake. The actual problem is your quoting. You want: __maps__ => { 'swdev -> default' => { 'Created' => 'new', 'InDevelopment' => 'open', 'Completed' => 'resolved', # ... }, }, Note that each side of the => is a quoted string, not each line being a single quoted string with a => in it. - Alex -------- 2011 Training: http://bestpractical.com/services/training.html