On Wed, Jul 27, 2011 at 11:59 AM, Bart <b...@pleh.info> wrote: > > I've finished the scrip with my initial purpose, which was to set the ticket > type (incident, problem or change) along with the priority (1 to 5) and > based on those two values set the SLA field (from the SLA plugin/addon). > The result is listed below, this basically does the following: > > CF Type && CF Prio = SLA > System Prio = CF Prio
> The reason why I'm using a CF for the prio is to make it easy for our > personell to select a value upon creating a ticket + it forces them to > select a fixed vlaue (dropdown) which makes it a little faster as well. > In addition I'm also making sure the system prio field is set to the same > value as the CF Prio. Instead of using CF for priority you can use PriorityAsString extension. -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html