Ah yes now I see the logs: [Wed Aug 3 14:54:15 2011] [debug]: Running CommandByMail as (/opt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184) [Wed Aug 3 14:54:15 2011] [error]: Couldn't get principal for an empty user (/opt/rt4devel/sbin/../lib/RT/User.pm:1104)
Will apply the patch and let you know. Thanks! - Shawn On Aug 3, 2011, at 10:17 AM, Kevin Falcone wrote: > On Tue, Aug 02, 2011 at 07:35:10PM -0400, Shawn Plummer wrote: >> I don't see anything specific about what user it is going to run as. I do >> see a warning about use of an uninitialized value. > > Your log is only catching warnings, not the debug logging lines that > are causing the warnings. > > You need to configure your logging system to capture the debugging, or > log to something that doesn't strip debug messages. > > -kevin > >> rt4devel_error_log:[Tue Aug 02 16:02:39 2011] [warn] [client 137.238.2.10] >> mod_fcgid: stderr: [Tue >> Aug 2 20:02:39 2011] [error]: Filter::TakeAction executed when CurrentUser >> (actor) is not authoriz >> ed. Most probably you want to add Auth::MailFrom plugin before >> Filter::TakeAction in the @MailPlugi >> ns config. >> (/opt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/Ta >> keAction.pm:152) >> rt4devel_error_log:[Tue Aug 02 16:05:17 2011] [warn] [client 137.238.2.10] >> mod_fcgid: stderr: [Tue >> Aug 2 20:05:17 2011] [warning]: Use of uninitialized value $1 in >> concatenation (.) or string at /o >> pt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm >> li >> ne 206. >> (/opt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeA >> ction.pm:206) >> rt4devel_error_log:[Tue Aug 02 16:05:17 2011] [warn] [client 137.238.2.10] >> mod_fcgid: stderr: [Tue >> Aug 2 20:05:17 2011] [warning]: Use of uninitialized value $2 in >> concatenation (.) or string at /o >> pt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/T >> rt4devel_error_log:[Tue Aug 02 16:05:19 2011] [warn] [client 137.238.2.10] >> mod_fcgid: stderr: akeAc >> tion.pm line 206. >> (/opt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Fi >> lter/TakeAction.pm:206) >> rt4devel_error_log:[Tue Aug 02 16:18:08 2011] [warn] [client 137.238.2.10] >> mod_fcgid: stderr: [Tue >> Aug 2 20:18:08 2011] [warning]: Use of uninitialized value in concatenation >> (.) or string at /opt/ >> rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm >> l >> rt4devel_error_log:[Tue Aug 02 16:18:08 2011] [warn] [client 137.238.2.10] >> mod_fcgid: stderr: ine 1 >> 84. >> (/opt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeActio >> n.pm:184) >> >> - Shawn >> >> On Aug 2, 2011, at 5:01 PM, Kevin Falcone <falc...@bestpractical.com> wrote: >> >>> On Tue, Aug 02, 2011 at 04:23:50PM -0400, Shawn Plummer wrote: >>>> I am pretty certain I have something configured incorrectly regarding >>>> commandbyemail 0.9 ExternalAuth 0.9 and RT 4.0.1 (though its a problem for >>>> me with our 3.8 installation) >>>> >>>> Our externalauth plugin is configured to not create users that do not >>>> exist in our AD server. We don't want a user to end up with multiple rt >>>> accounts if they send from their campus email then from their home account >>>> then from a different account etc. Sending with a valid AD account works >>>> fine and commandbyemail processes emails just fine. >>>> >>>> However this causes a problem with email when sending an email as a non >>>> valid AD user. I get this error. >>>> >>>> Aug 2 16:18:08 rtdevel postfix/local[3050]: B534D5A57E: >>>> to=<r...@rtdevel.geneseo.edu>, relay=local, delay=2.2, >>>> delays=1.6/0.02/0/0.62, dsn=4.3.0, status=deferred (temporary failure. >>>> Command output: RT server error. The RT server which handled your email >>>> did not behave as expected. It said: Can't call method "HasRight" on an >>>> undefined value at /opt/rt4devel/sbin/../lib/RT/User.pm line 1206. Stack: >>>> [/opt/rt4devel/sbin/../lib/RT/User.pm:1206] >>>> [/opt/rt4devel/sbin/../lib/RT/Queue.pm:1262] >>>> [/opt/rt4devel/sbin/../lib/RT/Queue.pm:1229] >>>> [/opt/rt4devel/sbin/../lib/RT/Queue.pm:657] >>>> [/opt/rt4devel/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:496] >>>> [/opt/rt4devel/sbin/../lib/RT/Interface/Email.pm:1612] >>>> [/opt/rt4devel/sbin/../lib/RT/Interface/Email.pm:1429] >>>> [/opt/rt4devel/share/html/REST/1.0/NoAuth/mail-gateway:61] ) >>>> >>>> The problem is because its status is deferred the user gets spammed with >>>> failure messages every time the queue runs till the deferred message is >>>> out of the queue. It only seems to set it to deferred when I have the mail >>>> plugins Auth::MailFrom Filter::TakeAction enabled. if I disable them it >>>> just fails, sends one bounce message and moves on as I want it to do. >>>> >>>> Am I missing some critical config line for Auth::MailFrom or >>>> Filter::TakeAction that would make it not defer? >>> >>> Does RT::Extension::CommandByMail log about who it is going to run as? >>> >>> If it gives a weird result on that log message, the attached patch might >>> fix it >>> >>> -kevin >>> <0001-Make-sure-we-actually-got-a-valid-user-before-trying.patch> >>> >>> -------- >>> 2011 Training: http://bestpractical.com/services/training.html >> >> -------- >> 2011 Training: http://bestpractical.com/services/training.html > > -------- > 2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html
