After deleting condition you should update saved search.
Regards, Ruslan. From phone. 08.08.2011 21:11 пользователь "Patrick Fish" <pof...@ucdavis.edu> написал: > Hi, > > This is embarrassing. I noticed this morning that my "N newest unowned tickets" search on my RT at a glance page was only listing tickets from one queue. I went and edited the predefined search itself: Search - Unowned Tickets, and it's defined like this: > > > Owner = 'Nobody' > AND ( > Status = 'new' > OR Status = 'open' > AND Queue = 'xxxxxxx' <---- I see the problem! > > I'm at a loss on how to revert this search - I've tried deleting that criteria but that seems to only affect the search at that time - not at the RT at a Glance page. It looks like it's saved in RT System's saved searches, deleting/re-adding a search of the same name doesn't help either. Any pointers? > > > Thanks, > Patrick > > -------- > 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
