Hi,
can't you have two different queues, one for each language, with its own
autoreply template ?
Raphaël MOUNEYRES
Gilbert Rebeiro <gilb...@dido.ca>
Envoyé par : rt-users-boun...@lists.bestpractical.com
16/08/2011 19:59
A
rt-users@lists.bestpractical.com
cc
Objet
[rt-users] Looking for an example of how to send a different autoreply
text based on the email address receiving the ticket
Hi,
We have 2 email addresses (1 for english speaking clients and 1 for
french speaking clients) that receive ticket requests.
I was wondering if anyone can help with an example of a scrip that would
send a different autoreply (english reply if sent to supp...@domain.com)
(french reply with sent to supporttechni...@domain.com) when a new
ticket is created in the general queue depending on the email address
that the ticket was sent to.
So if I understand how it works, the template would contain some perl
code that examines the email address to and auto-replies using one text
else it replies with another text.
Thanks in advance,
Gilbert.
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