[rt-users] Rt 4.0.1 Time Report

[Alex Rhys-Hurn]

Hello Folks,

I am still a very new RT user, but I am now making progress.

I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket.

I have seen two tools that may help at this URL: http://requesttracker.wikia.com/wiki/Contributions

• TimeWorked - Display a report with total time worked per queue/per user
• TimeWorkedReport - Display a report with total time worked per user per ticket for one or more queues.

These appear to only work with RT 3.6 - 3.8 and not 4.

Can anybody confirm that these work with RT 4 and or propose another solution?

Thank you very much.

Alex

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Alex Rhys-Hurn  |  ITworX Limited
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