On Wed, Aug 24, 2011 at 03:07:46PM +0100, Francisco Amaro wrote: > And a user id 1, is there one ? Could it be that someone/something changed > that, a 1 to 0 ? > I've already asked around, and the usual suspects all say that didn't > change > anything, and the logs agree with them...
The RT_System user should have an id of 1. Since LastUpdated isn't updated, this means any change happened at the DB level, or via corruption. -kevin > Where is the result from the user 0 fields: > > mysql> select * from Users > -> WHERE id=0 > -> ; > > +----+-----------+---------------+----------------------------------------------------------------------------------------+-----------+--------------+---------------------+--------------+----------------------+----------+------+---------------+-------------+-----------------------+-------------------+----------------+------------+-------+-----------+-----------+-------------+------------+----------+----------+------+-------+------+---------+----------+--------+---------+---------------------+---------------+---------------------+ > | id | Name | Password | Comments | Signature | EmailAddress | > FreeformContactInfo | > Organization | RealName | NickName | Lang | EmailEncoding | WebEncoding | > ExternalContactInfoId | ContactInfoSystem | ExternalAuthId | AuthSystem | > Gecos | HomePhone | > WorkPhone | MobilePhone | PagerPhone | Address1 | Address2 | City | State > | Zip | Country | > Timezone | PGPKey | Creator | Created | LastUpdatedBy | LastUpdated | > > +----+-----------+---------------+----------------------------------------------------------------------------------------+-----------+--------------+---------------------+--------------+----------------------+----------+------+---------------+-------------+-----------------------+-------------------+----------------+------------+-------+-----------+-----------+-------------+------------+----------+----------+------+-------+------+---------+----------+--------+---------+---------------------+---------------+---------------------+ > | 0 | RT_System | *NO-PASSWORD* | Do not delete or modify this user. It is > integral to RT's > internal database structures | NULL | NULL | NULL | NULL | The RT System > itself | NULL | NULL > | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | > NULL | NULL | NULL | > NULL | NULL | NULL | NULL | NULL | NULL | 1 | 2006-03-10 17:33:35 | 1 | > 2006-03-10 17:33:35 | > > +----+-----------+---------------+----------------------------------------------------------------------------------------+-----------+--------------+---------------------+--------------+----------------------+----------+------+---------------+-------------+-----------------------+-------------------+----------------+------------+-------+-----------+-----------+-------------+------------+----------+----------+------+-------+------+---------+----------+--------+---------+---------------------+---------------+---------------------+ > 1 row in set (0.00 sec) > > The user fields seem correct, the comments, the creation time, etc. > But they refer to a user id 1, that is not on the table anymore. > > I'm restoring yesterdays backup on another machine, but given the timelines > it probably has the same error. That means getting the tape from two days > ago, which is going to take some more time... > > On Wed, Aug 24, 2011 at 2:48 PM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Wed, Aug 24, 2011 at 02:32:10PM +0100, Francisco Amaro wrote: > > Hello all, > > > > We are having a problem with our RT install, after a few years of > almost > > flawless service, today we noticed that emails weren't being sent. > > We are using version 3.4.5, on Linux (FC4, MySQL 4.1). > > > > The web interface works just fine, we can login, create/modify/close > tickets, > > etc, but no emails are sent. > > > > There is no apparent problem with the machine or the MySQL database, > > and this is what appears on the RT log: > > > > [Wed Aug 24 12:23:50 2011] [err]: Couldn't load 0 from the users > database. > > (/opt/rt3/lib/RT/CurrentUser.pm:146) > > [Wed Aug 24 12:23:50 2011] [warning]: Use of uninitialized value in > concatenation (.) or > > string at /opt/rt3/lib/RT/Principal_Overlay.pm line 425. > (/opt/rt3/lib/RT.pm:287) > > [Wed Aug 24 12:23:50 2011] [warning]: DBD::mysql::st execute failed: > You have an error in > your > > SQL syntax; check the manual that corresponds to your MySQL server > version for the right > > syntax to use near 'AND ((ACL.ObjectType = 'RT::Queue' AND > ACL.ObjectId = 1) OR > > (ACL.ObjectType = 'R' at line 1 at > /usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm > > line 505. (/opt/rt3/lib/RT.pm:287) > > [Wed Aug 24 12:23:50 2011] [warning]: RT::Handle=HASH(0x80c27d90) > couldn't execute the > query > > 'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers ... > > > > And them a few lines of failed SQL syntax erros and failed querys. > > > > We browsed the users table, user ID 0 is there, no problem. A MySQL > check_table > > didn't returned any errors. The only thing we saw that seemed strange > was that there > > is reference to a user 1 on the LastUpdatedBy field, but there is no > user 1 id. > > I'm not aware of an RT version that had a User ID 0. > Sounds like someone renumbered your RT_System user manually in the > database, or that you have database corruption. > > You can try taking a backup and fixing this manually, but if it is > corruption, there may be other problems. > -kevin > -------- > RT Training Sessions ([2]http://bestpractical.com/services/training.html) > * Chicago, IL, USA * September 26 & 27, 2011 > * San Francisco, CA, USA * October 18 & 19, 2011 > * Washington DC, USA * October 31 & November 1, 2011 > * Melbourne VIC, Australia * November 28 & 29, 2011 > * Barcelona, Spain * November 28 & 29, 2011 > > -- > Francisco Amaro > Email: [3]fam...@gmail.com > > References > > Visible links > 1. mailto:falc...@bestpractical.com > 2. http://bestpractical.com/services/training.html > 3. mailto:fam...@gmail.com > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA ? September 26 & 27, 2011 > * San Francisco, CA, USA ? October 18 & 19, 2011 > * Washington DC, USA ? October 31 & November 1, 2011 > * Melbourne VIC, Australia ? November 28 & 29, 2011 > * Barcelona, Spain ? November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011