Hi Behzad As you mentioned, you want to update both on create and correspond. The scip parameters says it would only trigger on correspond
Have you tried to modify the condition to "On Create" or clone this scrip and
change the condition of new one to "On
Create"
I didn't go through your code but that condition make sense
My code below (Scrip) simply parses the Subject line of incoming
tickets, and "should" attempt to create (&
update) an incoming Ticket based on what shows up in the Subject line.
Problem:
Tickets do get created as I send my emails to RT, yet they do not get
set with the Custom Field (from a
pre-defined set of custom fields), and Custom Field stays as "no value"
A) my Scrip parameters (using the web interface)
======================================
Scrip Description: OnCreateAddCF
Condition: On Correspond
Action: User Defined
Template: Correspondence-XYZ
Stage: TransactionCreate
smime.p7s
Description: S/MIME cryptographic signature
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