Is this too obvious?
The needs are to initiate a ticket (email) that doesn't send an
autoreply but is an email with the request showing the proper ticket
number in subject line.
This would then be sent to the organization (email address) that needs
to perform the task:
This way we can track the open task.
We can have updates populate the ticket when they reply to the email.
A RT user would be the requester in this case
Is anyone doing this?
There must be a way.
Gilbert.
On 25/08/2011 9:11 AM, Gilbert Rebeiro wrote:
Hi,
We constantly have to open an order with outside suppliers, the ideal
would be to open a ticket in RT and have it email with a Ticket Number
from RT the request.
These requests have attachments associated with them.
Any ideas on how to do this?
My RT user should be the requestor.
Is there an easy way to accomplish this?
Perhaps this is simple and I am not seeing it properly.
Thanks in advance,
Gilbert.
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