Mike,I think you have to do that through the advanced view. If you look at the default unowned ticket search in advanced view. To do this, click on Edit, then click on the link next to "Edit the Predefined Search Itself", then click on the advanced link. The "Take" feature should be implemented at the bottom of the format window. From there, you can see how they define the location of the Take link and how it is formatted. It looks to use a special location defined specifically for the Take link: "__loc(Take)__"
Andrew Wagner Assistant Network Administrator aawag...@wisc.edu 265-5710 Room 370B Wisconsin Center for Education Research (WCER) www.wcer.wisc.edu On 8/29/2011 10:40 AM, Mike Johnson wrote:
Hi everyone,So I'm trying to build a search that I'll put on a dashboard and on my RT At a Glance. I want to have the "Take" button in it just like the "10 newest unowned" widget that is delivered with RT.How do I do that in the query builder?I know I can make the ticket id a link to take it... but I want a seperate button as my users are used to that "Take" button...Is it possible? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca <mailto:mike.john...@nosm.ca> -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA --- September 26& 27, 2011 * San Francisco, CA, USA --- October 18& 19, 2011 * Washington DC, USA --- October 31& November 1, 2011 * Melbourne VIC, Australia --- November 28& 29, 2011 * Barcelona, Spain --- November 28& 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
