On Tue, Aug 30, 2011 at 09:26:13AM -0700, Shawn O'Connor wrote: > Thanks for your help on this. You mentioned the following: > "You can configure RT to have a Quick Delete action using > Lifecycles, which will get you Quick Delete menu items, and you can > configure the Format to work by coping one of the Take examples and > tweaking the url parameters." > > I did read up on Lifecycles in the RT_Config.pm document. I'm not clear on > how to implement this though.
Just don't provide an update type. Look at the Transitions documentation. > At least in this situation. You also mentioned "Take" examples. Where are > those? Review the mailing list thread from earlier today with Take in the subject. -kevin > > --- On Tue, 8/30/11, Kevin Falcone <falc...@bestpractical.com> wrote: > > > From: Kevin Falcone <falc...@bestpractical.com> > > Subject: Re: [rt-users] quick delete extension with rt 4.02 > > To: rt-users@lists.bestpractical.com > > Date: Tuesday, August 30, 2011, 7:11 AM > > On Mon, Aug 29, 2011 at 08:55:13PM > > -0700, Shawn O'Connor wrote: > > > I'm getting started with RT 4.02. From the Best > > Practical site (http://www.bestpractical.com/rt/extensions.html?J:V-region- > > > extension-list.id=39) it says that the "quick delete" > > extension is > > > built into RT since 4.0. Does that mean I don't need > > to invoke it from > > > RT_SiteConfig.pm? I tried adding it -- then it looks > > for the extension > > > and errors out. So I'm guessing not. However, after > > adding the default > > > search parameters that include the quickdelete line > > item ... > > > > By "included in 4.0" we don't mean that the extension is > > literally > > packaged with it, and then enabled with a @Plugins line, we > > mean that > > the functionality exists in core and you don't need the > > extension. > > > > You can configure RT to have a Quick Delete action using > > Lifecycles, > > which will get you Quick Delete menu items, and you can > > configure the > > Format to work by coping one of the Take examples and > > tweaking the > > url parameters. > > > > If you want the QuickDelete format parameter to still work, > > you could > > install the version on github. As documented in the > > README there, > > you'll get the Format parameter, but not the link. > > > > https://github.com/bestpractical/rt-extension-quickdelete > > > > -kevin > > > > > . > > > . > > > Priority, > > > QuickDelete, > > > '__NEWLINE__', > > > . > > > . > > > . > > > I get a blank column for the quickdelete column. > > I tried adding the extension, but I get the same result and > > then a different error regarding the extension. Any > > ideas? Is this a bug? -- Thanks. > > > > -----Inline Attachment Follows----- > > > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Chicago, IL, USA — September 26 & 27, 2011 > > * San Francisco, CA, USA — October 18 & 19, > > 2011 > > * Washington DC, USA — October 31 & November 1, > > 2011 > > * Melbourne VIC, Australia — November 28 & 29, > > 2011 > > * Barcelona, Spain — November 28 & 29, > > 2011 > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011
pgpA2FHieigG9.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011