Small update. Once I removed the partial Lifecycles configuration from RT_SiteConfig.pm the mail system began to work again.
I guess what I need to know is "What is the minimal amount of Lifecycle configuration in etc/RT_SiteConfig.pm to get an extra status to work?" Thanks, again. RT really is a great product to work with. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh Narins Sent: Saturday, September 03, 2011 10:45 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Weekend Update rt3.8.8 -> rt4.0.2 gone awry The mailgate is returning this: Could not record email: Ticket creation failed: RT::Ticket : Status 'new' isn't a valid status for tickets in this queue. (/home/apps/builds/rt/rt-4.0.2/share/html/REST/1.0/NoAuth/mail-gateway:75) Which is a potentially bigger and bigger deal, as time passes. We previously had two extra statusses, defined in RTSiteConfig's @ActiveStatus called 'fixed' and 'approved.' I have remove that line from the config, and replaced it with Set(%Lifecycles, default => { active => [ 'open', 'stalled', 'fixed', 'approved' ], defaults => { on_create => 'new', on_merge => 'resolved', }, } ); I dug down far enough to start understanding RT::Lifecycle, but I didn't easily find any portion which tells me which statusses are valid for which queues, or how that might be configured in RT_SiteConfig.pm. Any help would be appreciated. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
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