Hello, Is there a way to make ExternalAuth set a default email address to new users but not override existing users' preferences? I noticed that every time I log in as my existing user, it changes my email to what is defined in the LDAP server - I would like to make RT send mail to an account that is not defined in the LDAP server.
Also, is there a way to make RT recognize my RT account by both Name and EmailAddress? I have recently migrated from rt 3.4.4 and rt 4.0.2 and in the old version, I had one account with the name "aline...@domain.com" and email address "aline...@anotherdomain.com". When I opened a ticket or replied a ticket using my alinegds@anotherdomain account, it would still recognize my RT user account (aline...@domain.com) and would not create a new one. This was actually very good because I wouldn't need several different entries in the database for the same user (and it would also allow me to view all tickets I opened using both email accounts from the same RT acct). Note that I wasn't using the External Auth plugin in rt 3.4.4 (I used a custom script base on LDAPOverlay - http://requesttracker.wikia.com/wiki/LdapOverlay). Summing up, I would like to be able to have an RT account based on my LDAP user, but have the ability to use another email account to reply to/create tickets (the email account defined at my preferences page). Best regards, Aline
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