Thanks for the tip, I hadn't tried searching since I had one user that is visible. It is RT::Auth 0.08. But I am now able to change my users to privileged, so all is awesome!
April -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, September 07, 2011 2:56 PM To: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Making autocreated AD users into privileged users On Wed, Sep 07, 2011 at 02:48:59PM -0700, April Rosenberg wrote: > I have been working to figure this out for a while and I am just not > sure what I am not doing wrong and I am unable to find much > information on this on the web. I am running Request Tracker 3.8.7 on > Ubuntu 10.04 with MySQL > 5.0.92 and Apache 2.2.14 with mod perl 2.0.4. I have > RT::Authen::ExternalAuth configured and I am able to send an email as > a user and they are then able to log in and view their ticket. > However, I would like to set up some of the users as privileged users > as they are the queue managers but they are not showing in the > Configuration/Users screen. I have Set($AutoCreate, {Privileged => > 1}); so I thought I would be able to at least edit my users, but they > are not showing up. My RTSiteConfig.pm is below with the personal > info obscured. If anyone can help that would be greatly appreciated. Thanks! Under Configuration -> Users use the search feature. Unprivileged users aren't listed. If your users were being created as Privileged, then they would show up in the list. I suggest searching for their email address for the best chance of success. I'm not sure what version of RT-Authen-ExternalAuth you're using, so I can't tell you if AutoCreate should be working or not in your configuration. -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011