Jim,
What we do when we have a CF that needs different values per Queue is put the Queue Name in the Category Field of the CF and then when someone wants to select, they select the Category first, then they see a smaller list to select from based oin that Category/Queue Id. I'm not sure if this is what you're looking for, but it's a thought. Hope it helps. Kenn LBNL On Thu, Sep 8, 2011 at 2:55 PM, Jim Lesinski <jim.lesin...@gmail.com> wrote: > Ok that seems odd to me. How do you distinguish the field then if you want > to access it via API or other methods like controls by email? > > Maybe the description can be used to determine the field > In the ui? > > Thanks, > Jim Lesinski > > On Sep 8, 2011, at 11:14 PM, Kevin Falcone <falc...@bestpractical.com> > wrote: > > > On Thu, Sep 08, 2011 at 10:42:27PM +0200, Jim Lesinski wrote: > >> Is it possible to base custom field values on the queue? I see that > >> you can have cascading drop down lists based on a previously > >> selected custom field value. I'd like the same thing but starting at > >> the queue level. > > > > Custom Fields can be assigned on a queue vs global basis, so just > > create one for each queue with different values. > > > > They're allowed to have the same name in each queue, but you may find > > it a bit confusing if you're writing code around it and forget to > > specify a queue. > > > > -kevin > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Chicago, IL, USA — September 26 & 27, 2011 > > * San Francisco, CA, USA — October 18 & 19, 2011 > > * Washington DC, USA — October 31 & November 1, 2011 > > * Melbourne VIC, Australia — November 28 & 29, 2011 > > * Barcelona, Spain — November 28 & 29, 2011 > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
