Ruslan, Please explain why. I have tons of code that does this and they all seem to work.
Kenn LBNL On Mon, Sep 12, 2011 at 12:44 AM, Ruslan Zakirov <r...@bestpractical.com>wrote: > Changing any objects in preparation section is incorrect. > > Regards, Ruslan. From phone. > 08.09.2011 21:27 пользователь "Kenneth Crocker" <kfcroc...@lbl.gov> > написал: > > > Christopher, > > > > I have a scrip that does the same thing and I ran into the same problem. > > This is how I resolved the issue: > > > > 1) Make sure your RT_SiteConfig.pm file has "TransactionBatch" turned on > > 2) Put all the code to change other fields, etc. in the "Prep Code" area > > 3) Put the code to change Queues in the "Cleanup Code" area. > > 4) Created a second scrip (to notify the AdminCc) that uses the same > > Condition as the first, but name it so that it will execute after the > first > > one. > > > > I name all my Notification scrips with "Notify ..." but name all my other > > scrips (those that change CF's, ticket data, etc.) with a 1a thru 1d as a > > prefix. RT executes scrips in sequence by name. > > > > Hope this helps. > > > > > > Kenn > > LBNL > > > > > > On Thu, Sep 8, 2011 at 9:46 AM, Christopher Lasater <clasa...@taleo.com > >wrote: > > > >> Hi,**** > >> > >> I have a queue scrip set up so that if a specific custom field is > selected > >> the ticket's Queue will be changed to another Queue. This seems to be > >> working well, but when the ticket is created the Scrip for Notify > AdminCC on > >> create does not seem to be using the new Queue's AdminCC. I have checked > >> the debug logs and the queue changing scrip runs before the Notify > AdminCC > >> scrip and after everything is done, the AdminCC's are correct, its just > that > >> the change is not finalized till all the Scrips are run. **** > >> > >> ** ** > >> > >> Is there a way to commit the change at the end of a scrip? Or a way to > get > >> around this?**** > >> > >> Christopher Lasater**** > >> > >> -------- > >> RT Training Sessions (http://bestpractical.com/services/training.html) > >> * Chicago, IL, USA -- September 26 & 27, 2011 > >> * San Francisco, CA, USA -- October 18 & 19, 2011 > >> * Washington DC, USA -- October 31 & November 1, 2011 > >> * Melbourne VIC, Australia -- November 28 & 29, 2011 > >> * Barcelona, Spain -- November 28 & 29, 2011 > >> >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011