Sent from my iPhone
On Sep 14, 2011, at 5:25 AM, rt-users-requ...@lists.bestpractical.com wrote: > Send RT-Users mailing list submissions to > rt-users@lists.bestpractical.com > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > rt-users-requ...@lists.bestpractical.com > > You can reach the person managing the list at > rt-users-ow...@lists.bestpractical.com > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. Re: Radio buttons in 4.0 (Kevin Falcone) > 2. Re: Multiple value match for attr_match_list (Kevin Falcone) > 3. (no subject) (Chris Collison) > 4. Custom user feedback rate (Rocel M. Lacida) > 5. Custom Field Sub-list (gianfranco.ro...@emc.com) > 6. Re: Custom Field Sub-list (Ruslan Zakirov) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 13 Sep 2011 18:43:06 -0400 > From: Kevin Falcone <falc...@bestpractical.com> > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Radio buttons in 4.0 > Message-ID: <20110913224306.gv71...@jibsheet.com> > Content-Type: text/plain; charset="us-ascii" > > On Tue, Sep 13, 2011 at 03:09:03PM -0700, Yan Seiner wrote: >> I'm playing with radio buttons in 4.0. I can configure them as Yes/No but >> I end up with 3 - No Value | Yes | No. Is there any way to get rid of the >> "No Value" button? > > Nope. > > -kevin > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110913/0e941285/attachment-0001.pgp> > > ------------------------------ > > Message: 2 > Date: Tue, 13 Sep 2011 18:47:33 -0400 > From: Kevin Falcone <falc...@bestpractical.com> > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Multiple value match for attr_match_list > Message-ID: <20110913224733.gw71...@jibsheet.com> > Content-Type: text/plain; charset="us-ascii" > > On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote: >> Much appreciated. Using alternate email addresses instead of alternate >> uids sounds even >> better. Is this url: >> [1]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo >> what I need? If not, can you please point me to a page where step-by-step >> instruction is. > > Nope, that page is about 5 years out of date and won't work with any > modern version of RT. Thanks for pointing it out, I've added the > relevant warning flags. > > As I mentioned, it's a branch in the github repo for > RT-Authen-ExternalAuth. There are no step by step instructions for > setting it up. You'd need to be comfortable making a git clone and > switching branches and reading the updated documentation. You can > find the github repo https://github.com/bestpractical/rt-authen-externalauth > > -kevin > >> >> On Tue, Sep 13, 2011 at 12:04:44PM -0700, Hossein Rafighi wrote: >> >> Hi all, >> >> We have RT4.0 with RT::Authen::ExternalAuth. In attr_match_list >> section we have: >> 'attr_match_list' => [ 'Name', >> 'EmailAddress', >> 'RealName', >> ], >> >> You really don't want RealName there, otherwise >> RT::Authen::ExternalAuth will disallow two people named Bob Smith. >> >> >> 'attr_map' => { 'Name' => 'uid', >> 'EmailAddress' => 'mail', >> 'RealName' => 'cn', >> } >> >> However, on our ldap (openldap) a typical user has a uid and cn. For >> instance, my info on the ldap is: >> dn: uid=hossein,ou=People,o=TRIUMF >> uid: hossein >> cn: Hossein Rafighi >> sn: Rafighi >> mail: [2]hoss...@triumf.ca >> mail: [3]hossein.rafi...@triumf.ca >> givenName: Hossein >> >> Is it possible to alter the attr_match, attr_map, or any other >> attribute in RT to authenticate based on uid or cn, and not just >> uid? I tried changing various settings, but to no avail. >> >> You'd have to extend the module to use more than just the Name in the >> query it runs for DN. There's a branch in the repo for refactoring >> some of that code, but it concentrates on alternate email addresses >> not alternate uids. It may make doing what you want easier though. >> >> -kevin >> >> -- >> _____ _____ _____ _ _ _ _ ____ Hossein Rafighi >> |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall >> | | | |_| ) | | | | | || || |__ Vancouver BC, CANADA, V6T 2A3 >> | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 >> | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 >> |_| |_| \_\|_____| \___/ |_| |_||_| Website: [4]http://www.triumf.ca >> >> References >> >> Visible links >> 1. http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo >> 2. mailto:hoss...@triumf.ca >> 3. mailto:hossein.rafi...@triumf.ca >> 4. http://www.triumf.ca/ > >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Chicago, IL, USA ? September 26 & 27, 2011 >> * San Francisco, CA, USA ? October 18 & 19, 2011 >> * Washington DC, USA ? October 31 & November 1, 2011 >> * Melbourne VIC, Australia ? November 28 & 29, 2011 >> * Barcelona, Spain ? November 28 & 29, 2011 > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110913/76178226/attachment-0001.pgp> > > ------------------------------ > > Message: 3 > Date: Wed, 14 Sep 2011 02:31:56 -0500 > From: Chris Collison <collison.ch...@hotmail.com> > To: <kfcroc...@lbl.gov>, <rt-users@lists.bestpractical.com> > Subject: [rt-users] (no subject) > Message-ID: <snt144-w20b821eb4e3b4527e8aa6e95...@phx.gbl> > Content-Type: text/plain; charset="iso-8859-1" > > http://carlife.co/wp-content/plugins/count-per-day/geoip/phllsq.htm > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110914/e4fbd508/attachment-0001.html> > > ------------------------------ > > Message: 4 > Date: Wed, 14 Sep 2011 16:23:34 +0800 > From: "Rocel M. Lacida" <ro...@biz.phisl.net> > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Custom user feedback rate > Message-ID: <4e706486.3000...@biz.phisl.net> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Hi All, > > I would like my clients to able to feedback a ticket based on rating > that they would just select when a ticket is resolve. With this I would > be able to measure the feedback to my clients based on this. I don't > know if this is already in place on RT but it would be nice to know if > someone could point to right direction. > > > Regards, > Rocel > > -- At umbc we incorporated a survey link in our resolve template and it works great. Joe > > > > ------------------------------ > > Message: 5 > Date: Wed, 14 Sep 2011 05:17:38 -0400 > From: <gianfranco.ro...@emc.com> > To: <rt-users@lists.bestpractical.com> > Subject: [rt-users] Custom Field Sub-list > Message-ID: > <1037d95241ccd148999713870a5f4a8607b1b27...@mx11a.corp.emc.com> > Content-Type: text/plain; charset="us-ascii" > > Hi rt-users, > > I've the following issue... we would like to create a kind of "sub-list" for > a custom field. > So there should be a kind of mechanism that if a certain value within the > drop down list is chosen, an additional custom field appears in the View as > new drop down list. > > To be more specific we need to let an additional custom field (with certain > values) appear in case the value "service" is chosen from the already > existing Drop Down box. > > Any Ideas how this can be realized? > > Thanks an regards > Gianfranco > > > > > ------------------------------ > > Message: 6 > Date: Wed, 14 Sep 2011 13:25:46 +0400 > From: Ruslan Zakirov <r...@bestpractical.com> > To: gianfranco.ro...@emc.com > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Custom Field Sub-list > Message-ID: > <camoxc8ugcd8xakcy8wvsdpgzzxf9tupv4rca0pt_g-wdub6...@mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Create two custom fields and set 'based on' for one of them. > > Regards, Ruslan. From phone. > 14.09.2011 13:18 ???????????? <gianfranco.ro...@emc.com> ???????: >> Hi rt-users, >> >> I've the following issue... we would like to create a kind of "sub-list" > for a custom field. >> So there should be a kind of mechanism that if a certain value within the > drop down list is chosen, an additional custom field appears in the View as > new drop down list. >> >> To be more specific we need to let an additional custom field (with > certain values) appear in case the value "service" is chosen from the > already existing Drop Down box. >> >> Any Ideas how this can be realized? >> >> Thanks an regards >> Gianfranco >> >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Chicago, IL, USA September 26 & 27, 2011 >> * San Francisco, CA, USA October 18 & 19, 2011 >> * Washington DC, USA October 31 & November 1, 2011 >> * Melbourne VIC, Australia November 28 & 29, 2011 >> * Barcelona, Spain November 28 & 29, 2011 > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110914/a8a44718/attachment.html> > > ------------------------------ > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > RT-Users mailing list > RT-Users@lists.bestpractical.com > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > End of RT-Users Digest, Vol 90, Issue 38 > **************************************** -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
