Here it is: Scrips -> create a new one with these values: Condition - On Comment Action - Notify Owner Template - Global template: Correspondence Stage: TransactionCreate
Should work...I have something very similar I previously setup. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Izz Abdullah Sent: Wednesday, September 14, 2011 11:18 AM To: rt-users@lists.bestpractical.com Cc: 'Gilbert Rebeiro' Subject: Re: [rt-users] script to notify owner on comment Hi Gilbert, I have done this before by creating a template for notifying the owner on comment. No need for code, the base is already there. I can't remember right off the top of my head (I am not currently accessing that installation), but it seems like it was "Notify Owner" "On Comment" "Transaction_OnCreate or OnComment). Maybe this helps a bit? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Gilbert Rebeiro Sent: Wednesday, September 14, 2011 11:02 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] script to notify owner on comment Anyone? -------- Original Message -------- Subject: script to notify owner on comment Date: Mon, 12 Sep 2011 20:13:25 -0400 From: Gilbert Rebeiro <gilb...@dido.ca><mailto:gilb...@dido.ca> To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Hi, When someone else (not the owner) from the support team puts a comment on the ticket we would like the owner to be notified with an email with the comment. RT4 Thanks, Gilbert
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