On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone <falc...@bestpractical.com> wrote: > On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote: >> I have a clean RT 4.0.2 install. Templates have not been modified in any way. >> I tried modifying the Autoreply template by translating the text to my >> native language but this broke the RT4 autoreply. When new ticket was >> created no reply was sent. >> >> But is this "fix a number of places to use $TicketObj->SubjectTag" >> required to get the Queue branding to work? > > Nope, the RT4 templates already called $TicketObj->SubjectTag > >> >> There is no need to reply to this message right now. Your ticket has been >> >> assigned an ID of [support #46]. >> >> >> >> Please include the string: >> >> >> >> [support #46] > > What did you expect to see here?
WEB - which is the queue name. I can see it in the top part of the message. This message has been automatically generated in response to the creation of a trouble ticket regarding: "WEB: VPN serveri mälu", And aslo on subject line it states "support". -- Indrek > > -kevin > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011