You don't say what you found in your logs, and you really want to
specify your full RT version
-kevin
OK.. I am using version 3.8 on Ubuntu 11.04. I installed it via:
"apt-get update; apt-get install rt3.8-apache2 rt3.8-clients
rt3.8-db-mysql request-tracker3.8 fetchmail"
I have logging set to syslog info.
created a new user (tom at lctn.org) and gave him create, reply, and see
queue permissions.
An email submission works fine and user gets a response the ticket was
created, but nothing about a password. Here is the log from the submission:
Sep 21 10:57:15 rt postfix/smtpd[8304]: connect from
mail.lctn.org[10.10.4.13]
Sep 21 10:57:15 rt postfix/smtpd[8304]: 9045344B7F:
client=mail.lctn.org[10.10.4.13]
Sep 21 10:57:15 rt postfix/cleanup[8308]: 9045344B7F:
message-id=<1289117.641316620703230.javamail.r...@mail.lctn.org>
Sep 21 10:57:15 rt postfix/qmgr[1123]: 9045344B7F: from=<t...@lctn.org>,
size=1273, nrcpt=1 (queue active)
Sep 21 10:57:15 rt postfix/smtpd[8304]: disconnect from
mail.lctn.org[10.10.4.13]
Sep 21 10:57:15 rt RT:
<rt-3.8.10-8270-1316620635-1005.15-...@rt3.lctn.org> #15/162 - Scrip 3
On Create Autoreply To Requestors
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:302)
Sep 21 10:57:15 rt postfix/pickup[8179]: DCEEC44B82: uid=33 from=<www-data>
Sep 21 10:57:15 rt postfix/cleanup[8308]: DCEEC44B82:
message-id=<rt-3.8.10-8270-1316620635-1005.15-...@rt3.lctn.org>
Sep 21 10:57:15 rt RT:
<rt-3.8.10-8270-1316620635-1005.15-...@rt3.lctn.org> sent To:
t...@lctn.org (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:333)
Sep 21 10:57:15 rt postfix/qmgr[1123]: DCEEC44B82:
from=<www-d...@lctn.org>, size=1322, nrcpt=1 (queue active)
Sep 21 10:57:15 rt RT:
<rt-3.8.10-8270-1316620635-1177.15-...@rt3.lctn.org> #15/162 - Scrip 4
On Create Notify AdminCcs
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:302)
Sep 21 10:57:15 rt RT:
<rt-3.8.10-8270-1316620635-1177.15-...@rt3.lctn.org> No recipients
found. Not sending.
(/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:352)
Sep 21 10:57:15 rt RT: Ticket 15 created in queue 'General' by tom at
lctn.org (/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671)
Sep 21 10:57:15 rt postfix/local[8309]: 9045344B7F: to=<rt at
rt3.lctn.org>, relay=local, delay=0.38, delays=0.01/0/0/0.37, dsn=2.0.0,
status=sent (delivered to command: /usr/bin/rt-mailgate --queue general
--action correspond --url http://rt3.lctn.org/rt)
Sep 21 10:57:15 rt postfix/qmgr[1123]: 9045344B7F: removed
Sep 21 10:57:15 rt postfix/smtp[8314]: DCEEC44B82: to=<tom at lctn.org>,
relay=lctn.org[10.10.4.13]:25, delay=0.09, delays=0.01/0.01/0.01/0.06,
dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 689751D2512)
Sep 21 10:57:15 rt postfix/qmgr[1123]: DCEEC44B82: removed
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