Hi, I am looking at RT and it seems like a wonderful system. One thing I noticed is that the system seems very "clicky", requiring many clicks to edit custom fields, dates, etc after a ticket has been opened. Is there any way to bring the ticket up directly in edit mode for the fields? I think "Jumbo" is closer to what I want, but that may need some re-configuring too.
For background we currently use Remedy, which is more of a direct edit and save form. I appreciate your suggestions. Thanks, Jim
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