Hi,
I need help with getting from RT the information how long a ticket stayed in the NEW state. We have: Activity Reports JS Gantt extension but there is missing this information information. Any idea, perhaps we could check this in data base but where ? Table ? RT 3.8.8 Debian repository. -- Best Regards Adrian Stelmaszyk -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
