On Thu, Sep 29, 2011 at 11:10:20AM -0400, Xin, Qiao wrote: > Hi, > > I have a scrip to to check when the ticket status changes. If I put it as > TransactionBatch mode, > each time I change the ticket status, the scrip got fired twice and there > will be dupllicated emails > sent out. I had to use TransactionBatch, since we want an email notification > to be sent out when > either > 1. the user use reply and modify the ticket status > 2. modify the ticket status > > TransactionBatch works fine when user reply and modify ticket status but got > duplicated emails when > just change ticket status.
Please show your scrip configuration -kevin
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