On Thu, Oct 13, 2011 at 10:35:40PM -0400, Ryan Frantz wrote: Are you getting this error on startup or during the execution of the scrip (during ticket creation).
> Oct 13 22:20:57 rt2 RT: Scrip IsApplicable 14 died. - Can't locate object > method "new" via > package "RT::Condition::OnAfterHoursCreate" at > /usr/local/rt/sbin/../lib/RT/ScripCondition.pm > line 173. Stack: [/usr/local/rt/sbin/../lib/RT/ScripCondition.pm:173] > [/usr/local/rt/sbin/../lib/RT/Scrip.pm:404] > [/usr/local/rt/sbin/../lib/RT/Scrips.pm:225] > [/usr/local/rt/sbin/../lib/RT/Transaction.pm:179] > [/usr/local/rt/sbin/../lib/RT/Record.pm:1447] > [/usr/local/rt/sbin/../lib/RT/Ticket.pm:669] > [/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:1389] > [/usr/local/rt/share/html/Ticket/Display.html:127] > [/usr/local/rt/share/html/Ticket/Create.html:444] > [/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:538] > [/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:285] > [/usr/local/rt/share/html/autohandler:53] > (/usr/local/rt/sbin/../lib/RT/Scrip.pm:419) > > The name of the custom condition is OnAfterHoursCreate and it is located > under > <myRtRoot>/local/lib/RT/Condition/. What's odd is that when I look at the > system condition > modules, I don't see a new() method defined so I'm not sure why this error > is occuring for > me. For reference, this is the code for the custom condition: The new() method is defined in RT::Condition Generally, this error means some typo between: The filename The package > package RT::Condition::OnAfterHoursCreate; The exec module > ExecModule => 'OnAfterHoursCreate', Since at least 2 of those look fine, I'd double-check the filename and permissions on the file (and on the directories leading to the file). Incidentally, if you're going to write a number of these, you may find it useful to write an initialdata file: cat > customconditions @ScripConditions = ( {Name => 'On After Hours Create', Description => 'A ticket is created after hours', ExecModule => 'OnAfterHoursCreate', ApplicableTransTypes => 'Create', } ); ./sbin/rt-setup-database --action insert --datafile customconditions Which is a slightly simpler way to register your custom condition. -kevin
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