Great.. Thanks Kevin. On 10/14/11 10:29 AM, "Kevin Falcone" <falc...@bestpractical.com> wrote:
>On Fri, Oct 14, 2011 at 05:25:59PM +0000, Srikumar Nair wrote: >> Thanks.. While searching for APIs I noticed some emails talking about >>the >> Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. >> But I can't seem to find any file with the name *Overlay* in this folder >> (I am using 4.0.2). >> Where are these *Overlay* files in 4.0.2? > >4.0 finally merged the Queue.pm and Queue_Overlay.pm files. >You can now safely read the Queue.pm or Ticket.pm file with perldoc > >-kevin > > >> On 10/14/11 5:52 AM, "Kevin Falcone" <falc...@bestpractical.com> wrote: >> >> >On Thu, Oct 13, 2011 at 11:26:20PM +0000, Srikumar Nair wrote: >> >> I see that the REST APIs has a search method to do search for tickets >> >>based on some conditions (Request: >> >>>>/REST/1.0/search/ticket?query=<query>&orderby=<sort-order>&format=<form >>>>at >> >>>). >> >> >> >> Is there an equivalent one for the Queue object? When I tried it I >>got >> >>errorŠ >> >> >> >> Following is query string: >> >> >> >> /REST/1.0/search/queue?query= Name = 'My Special Queue' >> >> >> >> And the response is ==> (RT/4.0.2 500 Server Error. Unsupported >>object >> >>type) >> >> >> >> Is there a way to query/search non ticket objects using conditions? >> > >> >RT's REST API is intended mostly for working with tickets (the query >> >is actually TicketSQL as available in the normal Query Builder UI). >> > >> >If you need to work with and modify other RT objects, you'll want to >> >use RT's perl API. >-------- >RT Training Sessions (http://bestpractical.com/services/training.html) >* San Francisco, CA, USA ˜ October 18 & 19, 2011 >* Washington DC, USA ˜ October 31 & November 1, 2011 >* Barcelona, Spain ˜ November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011