Hi,
I’m running RT 3.8.7 on Ubuntu 10.04 and trying to get the QuickUpdate extension functional. I know I’m running an old version of RT but would prefer to stay with it until I’m 100% comfortable with how everything works. I’ve installed the QuickUpdate extension from git as I couldn’t find it on cpan. To install I did the following 1. Downloaded from https://github.com/bestpractical/rt-extension-quickupdate/tarball/master 2. Unzipped and Untared the download 3. Followed Readme and executed as root a. ‘RTHOME= /usr/share/request-tracker3.8 perl MakeFile.PL b. Make install c. Edited My RT_SiteConfig.pm to include RT::Extension::QuickUpdate (I’ve other extensions installed and running ok) d. I wasn’t sure where the mason cache was so I backed up and cleared /var/cache/request-tracker3.8/mason_data/obj/ e. Restarted Apache service 4. Opened a ticket summary but no Quick Update box appears Sorry if it’s a noobie question but where do I begin to troubleshoot this. I can see RT::Extension::QuickUpdate v0.01; under loaded perl modules under Tools and System Configuration. Also the following directory tree was created /usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks /usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate /usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket /usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements /usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements/ShowSummary /usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements/ShowSummary/RightColumnTop My other extensions also have directory trees under /var/cache/request-tracker3.8/mason_data/obj/2186859745/ but RT-Extension-QuickUpdate is missing? Any pointers would be greatly appreciated guys! Thanks, Peter Peter Nugent | Technical Director | +353 (0) 45-531262 | +353 (0) 45-940522 Leinster Mills | Osberstown | Naas | Co. Kildare | Ireland | mailto:peter.nug...@hetg.ie | http://www.hetg.ie -------------------------------------------------------------------------- Hibernia Computer Services (KILDARE) T/A Hibernia Evros Technology Group Registered in Ireland No. 425932 Registered Office: Block G, Cherrywood Science & Technology Park, Loughlinstown, Co. Dublin
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