Hi all, I'd like to find a way to import all of our past emails into RT. Right now we are using Exchange and staff are making folders for every "ticket". They are quite meticulous about this. Getting the emails out per folder is not what I'm concerned about. I'd like to ask about the importing part.
How can I bulk import emails? I'd like to put all emails that are in an Outlook folder with a ticket in RT and mark that ticket as closed. I need these emails and customer data for searches/reference. I don't want my users to have to have Outlook open just to look up past customer data. I guess that brings me to my next question. Is there a way to import email address / names to customers? BTW, I am prepared to do a fair amount of scripting and hacking to get this done. I'm not expecting anything out of the box. Thanks, Simon -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011