Hi,
this is the case: we have two organizations: 1) A 2) B Both A and B have own RT. (A-RT and B-RT) This is what I would like to do: When people from A put ticket to owne A-RT in B queue. B-RT will take from A-RT this ticket and put him to B-RT. What tools we have make sync beteewn two RT ? Should we have the same RT in A nad B or we could have in A 3.8 and in B 4.0 ? -- Best Regards Adrian Stelmaszyk -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
