Hi, I have a group of staff in a department that want to collaborate on some ticket(s) resolution. I was going to add a generic user, create a private group and add the particular staff to that private group. Ownership of any tickets that are going to be collaborated on would be given to the generic user. But I can't find private groups in the new install of RT 4.0.2. Until very recently we have been using 3.6 so I've lost my way.
Is there a better method than the one I was going to use? I'm guessing that private groups has been depreciated in RT v4, if so is there an equivalent?
Thanks. David. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
