Your location directive should point to /ticket:
<Location /ticket>
Order allow,deny
Allow from all
Options +ExecCGI
AddHandler fastcgi-script fcgi
</Location>
I would imagine this is the beginning of your issue.
-----Original Message-----
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, October 27, 2011 1:55 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Issue with Apache Config,first attempt at RT upgrade
from 3.8.9 to 4.0.1
On Thu, Oct 27, 2011 at 12:45:35PM -0400, Vance Walsh wrote:
> Alrighty,
> I have read the Upgrade docs, readme and web_deployment docs a great deal
> but I am not quite
> sorting this out
> I have run the upgrades without issue up to the point of configureing the
> webserver. I am
> doing this upgrade ina test environment so the IP of the webserver
> changed but I changed that
> as well in the http.conf file.
> Here is the OLD rt3 conf file we used to use which obviously needs
> change / replacement with
Running RT at /ticket is documented at the bottom of the web_deployment.pod
documentation.
If your config is showing an error, you need to show us the apache error logs
to have any hope of knowing what is broken.
-kevin
> 4.0 due to webmux and mason etc. The key here is we use the /ticket
> directory for RT. I am
> fine with it being at the root if it's easier. I have installed RT into
> /opt/rt4 and I have
> not run the webserver included with RT to there should be no mason
> corruption.
> Alias /ticket "/opt/rt3/share/html"
> PerlRequire /opt/rt3/bin/webmux.pl
> <Directory "/opt/rt3/share/html">
> AllowOverride All
> Options ExecCGI FollowSymLinks
> RewriteEngine On
> RedirectMatch permanent (.*)/$ $1/index.html
> AddDefaultCharset UTF-8
> SetHandler perl-script
> PerlHandler RT::Mason
> </Directory>
>
> I have tried using the default mod_fastcgi and after placing it in I have
> neen unsuccessful
> getting RT4 to come up.
> FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout
> 300
> <VirtualHost <{paddress of my machine}>
> ### Optional apache logs for RT
> # Ensure that your log rotation scripts know about these files
> # ErrorLog /opt/rt4/var/log/apache2.error
> # TransferLog /opt/rt4/var/log/apache2.access
> # LogLevel debug
> AddDefaultCharset UTF-8
> Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
> ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
> DocumentRoot "/opt/rt4/share/html"
> <Location />
> Order allow,deny
> Allow from all
> Options +ExecCGI
> AddHandler fastcgi-script fcgi
> </Location>
> </VirtualHost>
>
> I would like to do this via IP for the test as I would rather not put ina
> DNS record. Could I
> trouble folks who perhaps have some insight to offer up a suggestion?
> Thanks in advance
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