Hi all, I'm using the REST interface as a gateway between my web-app and RT. It's pretty close to done - the one thing I'm having a problem with is assuming the requestor's identity when adding correspondence. By way of example:
1 User logs in to web-app and fills out a support request form 2 web-app uses REST account to create ticket OBO of user (set's the requestor to be the actual customer's email addres) all the normal RT mails go out to the requestor 3 Any time the user comes to check on the status of their ticket(s) the web-app uses the REST account to query RT and provide a subset of the ticket info back 4 User may then 'add-correspondence' to the ticket via the web-app in which ase the app uses the REST account to add the correspondence to the ticket. The problem is that the correspondence shows that it was added by the REST user - is there a reasonable way around this? thanks ram -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011