On Tue, Nov 22, 2011 at 10:26:49PM +0000, Ling, Frank wrote: > I have a question about RT ticket priority. The default setting for > priority is a field that > the numerical number can be put in. However, is it possible to change the > priority to a > predefined drop down list as: Urgent, High, Medium, and Low?
You want the RT-Extension-PriorityAsString extension
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