Hi Kevin,
Thanks for the reply,
Guess I'll have to learn Perl a bit more then and experiment a little with
this.
Will post the results once I've gained some progress.
-- Bart
Op 23 november 2011 18:08 schreef Kevin Falcone
<falc...@bestpractical.com>het volgende:
> On Wed, Nov 23, 2011 at 05:25:01PM +0100, Bart wrote:
> > I've then created a simple rt-crontool command to see if I could find
> a ticket and if I could
> > set a value when I found that ticket. This worked as well, below the
> result:
> > /opt/rt4/bin/rt-crontool \
> > --search RT::Search::FromSQL \
> > --search-arg "status = 'open'" \
> > --action RT::Action::SetPriority --action-arg 3 \
> > --verbose
> > So now for the question(s):
> >
> > * First a simple one, how do I set a value for a custom field?
> > * And the more difficult one, how do I increase a value instead of
> replacing it? (adding +
> > or something like that doesn't seem to work)
> >
> > Hopefully this is possible with the rt-crontool, if not then I'd like
> to hear your thoughts on
> > how I'd be able to do the above in a different manner.
>
> Unfortunately, you'll need to write your own RT::Action to change the CF
>
> You could turn this into a pretty trivial perl script using the RT API
> and calling $tickets->FromSQL("status = 'open'") and then iterating
> the list to call AddCustomFieldValue
>
> -kevin
>
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