Thanks Ken no rush but I would love a solution Mark
-----Original Message----- From: k...@rice.edu [mailto:k...@rice.edu] Sent: Wednesday, November 23, 2011 2:48 PM To: Mark Fuller Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Search issue On Wed, Nov 23, 2011 at 02:43:57PM -0500, Mark Fuller wrote: > If we try to search using the quick search box on the main page we can not > search for a number because rt thinks it has to search for a ticket number. > Being an ITSP we often have phone numbers in the subject line we want to > look for and if we could search from there it would be much easier > > > > Any ideas what we need to do to make that work we are using > > RT 3.6.3 > > > > Mark We patched it to accept a number with anything else, even a space, as a text search and not a ticket number lookup. It was easy but I am away 'til Monday. Cheers, Ken -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
