Hi, http://requesttracker.wikia.com/wiki/EmailGroup
On Fri, Nov 25, 2011 at 8:05 PM, Alex Dyas <ad...@linalis.com> wrote: > (re-sent with proper subject, apologies). > > Hello, > > RT 4.0.2. > > I'm fairly new to RT, this being my first install. > > Can someone explain if it is possible for RT to forward, on ticket creation, > the initial email, complete with the ticket number in the subject, to a > given email address? This would make it much easier for our staff to pick > up an issue by email, and not have to fuss around adding the ticket number > to the subject, or replying from the web interface. > > Or perhaps there is a better way of doing this? The goal is to make it > easier for our staff to quickly follow up an issue with a client, having the > right ticket number in the subject, and RT in copy. > > I am thinking to use Scrips for this, but I am not sure the best way to go > about it. > > Thanks in advance, > > Alex > > -- > Alex Dyas, Manager - Systems Administration > Tel: +41 22 348 30 15 > www.linalis.com | twitter.com/linalis | www.linkedin.com/company/linalis > > Expert en Services, Formation et Recrutement BI et Applications Web (CMS, > CRM) > Partenaires certifies de Pentaho (BI), Jedox (Palo), Acquia (Drupal), > SugarCRM et Infobright > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011