On Mon, Nov 28, 2011 at 9:30 PM, Soula, Christophe <cso...@hach-lange.com> wrote: > Dear Ruslan,
[snip] > FYI : > Business::Hours 0.10 For over midnight shifts you need 0.10_01 version. It's a release for testing and you can not install it via cpan shell. Install it manually. > Business::SLA 0.05 > Christophe > > -----Original Message----- > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of > Ruslan Zakirov > Sent: jeudi 24 novembre 2011 12:23 > To: Soula, Christophe > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] SLA module in international environment > > On Thu, Nov 24, 2011 at 1:46 PM, Soula, Christophe > <cso...@hach-lange.com> wrote: >> Second issue : What are the best practice to use efficiently this SAL >> extension in my environment >> >> In my example >> >> - US team is working from 07:00 to 17:00 (Denver time) >> >> - EU team is working from 07:00 to 17:00 (Berlin time) >> >> The only “solution” find to realize this is to fake the system for the US >> business hour but this is not possible if I keep the actual server timezone >> like this : >> >> We should cover on each side 10 hours of business hour but if you look at >> the example below you will see that my fake for the US1 business hours can >> only cover 9 hours (15:00 -> 23:59) > > Have you tried using Start => 15:00, End => 01:00? If it doesn't work > then it's bad > and we should fix it in Business::Hours module. > > -- > Best regards, Ruslan. > > > Please be advised that this email may contain confidential > information. If you are not the intended recipient, please notify us > by email by replying to the sender and delete this message. The > sender disclaims that the content of this email constitutes an offer > to enter into, or the acceptance of, any agreement; provided that the > foregoing does not invalidate the binding effect of any digital or > other electronic reproduction of a manual signature that is included > in any attachment. > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA