Hi, we have created a simple web interface for our users - they can now easily create tickets and this works, in general, very well. We have provided some custom templates for our queues (in German) and they are being used by RT. However, we have not yet customized all templates and RT uses the English default templates for the cases where we do not have our own versions. The PHP script that manages the web interface creates tickets in this way:
$cmd = "$RTBIN create -t ticket set subject='$subject' set queue='$QUEUE' ... Is there a "set language=..." parameter we could use (sorry, if I have overlooked this in the documentation wiki)? Many help in advance. Warm regards, Stefan -- Dr. Stefan Vollmar, Dipl.-Phys. Head of IT group Max-Planck-Institut für neurologische Forschung Gleuelerstr. 50, 50931 Köln, Germany Tel.: +49-221-4726-213 FAX +49-221-4726-298 Tel.: +49-221-478-5713 Mobile: 0160-93874279 Email: voll...@nf.mpg.de http://www.nf.mpg.de
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