Then you can define the following workflow?
1.-Create a ticket in a queue.
2.-Automatically pass this ticket to queue '__Approvals' that it is
necessary to approve some users.
3.-When the ticket is approved by the some users, that the ticket go to
another queue differently.
Is it possible?
THANKS!!:)
On 12/12/11 18:10, Daniel Garcia Mejia wrote:
Hi,
I have a question about creating approvals in RT. I don't understand
how it worksApprovals. Is to define a template 'Queue: ___Approvals'
in a queue where we want to implement the Approval?
Conceptually, 'Approval' is a separate queue where we send tickets
that must be approved prior to solving them? What is the difference
then with the concept of parent-child ticket? (because I can not see
the difference between Approval and parent-child ticket)
Thanks!!
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/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 -dgar...@cesca.cat
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.......................................................................
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
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