Then you can define the following workflow?

1.-Create a ticket in a queue.
2.-Automatically pass this ticket to queue '__Approvals' that it is necessary to approve some users. 3.-When the ticket is approved by the some users, that the ticket go to another queue differently.

Is it possible?

THANKS!!:)

On 12/12/11 18:10, Daniel Garcia Mejia wrote:
Hi,

I have a question about creating approvals in RT. I don't understand how it worksApprovals. Is to define a template 'Queue: ___Approvals' in a queue where we want to implement the Approval? Conceptually, 'Approval' is a separate queue where we send tickets that must be approved prior to solving them? What is the difference then with the concept of parent-child ticket? (because I can not see the difference between Approval and parent-child ticket)

Thanks!!



--
.......................................................................
         __
        / /       Daniel García Mejía
  C E / S / C A   Portals i Repositoris
      /_/         Centre de Serveis Científics i Acadèmics de Catalunya

  Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
  T. (NULL) - F.  93 205 6979 -dgar...@cesca.cat
.......................................................................


--
.......................................................................
        __
       / /       Daniel García Mejía
 C E / S / C A   Portals i Repositoris
     /_/         Centre de Serveis Científics i Acadèmics de Catalunya

 Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
 T. (NULL) - F.  93 205 6979 - dgar...@cesca.cat
.......................................................................

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